Associate, Customer Experience Manager, CBG

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 20 Sep 17

See job description for details


Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

-Work closely with cross functional teams in the course of journey and process designs.

-Perform customer immersions, process walkthroughs and prototyping and testing.

-Develop material to summarize journey or process gaps and proposed solution.

-Prepare updates and materials required for journey and process redesigns.

Requirements

-Good knowledge on user-centered design and various testing methodologies.

-Ability to think logically and familiar with digital landscape.

-Good communications and analytics skills.

-Added advantage with knowledge of InVision, Balsamiq, Illustrator, etc.

Technical Experience

Experience in designing processes

Minimum No. of Years: 5

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.