Vice President, Service Transformation, Customer Centre - Technology & Operations

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • DBS Bank (Hong Kong) Limited
  • 17 Aug 17

Vice President, Service Transformation, Customer Centre - Technology & Operations

DBS. Living, Breathing Asia.


DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named "Asia's Best Bank" by The Banker, a member of the Financial Times group, and "Best Bank in Asia-Pacific" by Global Finance. The bank has also been named "Safest Bank in Asia" by Global Finance for eight consecutive years from 2009 to 2016.


Responsibilities

  • Manage major technology initiatives with stakeholders and internal project charter to meet projected timelines, objectives and benefits; using DBS project management process that includes gathering/validating user requirements, training/communication to end users and post implementation benefits realization
  • Source new technologies for customer centre digital transformation
  • Key Stakeholder to review and manage "Easy" concepts into system design, but with adherence to processes & being business compliant
  • Ensure timely and accurate project status updates
  • Follow up on post implementation issues and review till closure of the project
  • Ensure projected savings on projects are actualized
  • Ensure continuous stability of assigned system (if any) during BAU operations
Requirements
  • University graduates in Business administration or related discipline.
  • Minimum 10 years of relevant experience in bank/call center, including 5 years of project management experience, experience in Agile is preferred
  • Good team player, initiative, detailed oriented and able to solve problem independently.
  • Able to work independently, excellent interpersonal and communication skills.
  • Good leadership skill; Able to build a strong relationship with internal customers, possess a customer first mindset and deliver our RED service standard
  • Knowledge in resources management, demand management, banking products and call centre operations is preferred
  • Proficient in MS Office; Solid experience on web/app development preferred
  • High proficiency in written and spoken English and Chinese


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.