Application Support Engineer

  • 35-38K + Excellent Benefits
  • Hong Kong
  • Permanent, Full time
  • Talent International
  • 21 Aug 17

A top tier financial solutions provider is now looking for an Application Support Engineer to join their global support team

Responsibilities:

  • Troubleshoot and resolve high impact application errors on client systems either hosted onsite or deployed within client infrastructures
  • Liaise with client IT teams for software packaging, user roll-outs, upgrades, troubleshooting and integration with back-end processing systems
  • Understand hardware, software, compliance and monitoring requirements to maintain high client satisfaction levels
  • Coordinate deployments of complex systems
  • Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events

Requirements:

  • Bachelor's degree in Computer Science or related discipline
  • 5 years experience in an application or systems support role
  • Strong hands-on experience working with Microsoft Windows Server platform
  • Experience in SQL Server 2008/2012 administration and troubleshooting
  • Excellent standard of spoken and written English