Portfolio Manager - Early Tenure and Planning: Spend Stimulation and Engagement
See job description for details
- Join an organization that prides itself on diversity of people and thought
- An innovative, flexible and collaborative work environment
- Commitment to transform digitally as a leader in the banking industry
In this role, you will define, develop and continuously evolve a market leading early tenure, spend stimulation & engagement program for ANZ credit cards customers; develop and manage a pipeline of initiatives for our customers that drive spend centric behaviour to ensure both engagement and advocacy.
You will lead the evolution of our engagement strategy, working in collaboration with business insights team to create a robust data centric decision engine with clear measurement of outcomes and performance.
You will work closely with partners throughout the value chain to enable framework for accelerated speed to market; collaborate with legal, marketing, and CI to identify friction points and create processes to improve ANZ’s ability to launch a pipeline of offers to market; leverage relationships with schemes to support and enhance partnership activity; test and learn offer types, customer segments, and marketing channels to create best practices framework for driving customer spend and engagement.
You will build and develop a marketing leading data centric engagement strategy; creation of robust reporting and optimisation frame work allowing for real time decisions and strategy optimisation based on customer behaviour.
You will enable capabilities that allow for optimal customer experience with regard to offer enrolment and redemption; improve current processes around offer set up, fulfilment, and offer diversity; partner with analytics to build a robust reporting framework to enable data driven decisions and better identify opportunity segments for engagement.
You will manage the credit line increase program in a changing regulatory environment, whilst partnering with credit risk to increase the proactive CLI volumes and optimize targeting strategies.
To be successful in this role, you will ideally bring the following:
- Strong experience in Analytics
- Exceptional partner, internal and external stakeholder management skills
- Proven ability to drive a program of work in a matrix organisation, with a focus on tangible change.
- Demonstrable experience in portfolio engagement and/or digital financial services or similar role.
- Strong customer focus
- Understands Credit Card customer lifecycle
- Demonstrated experience in developing and executing strategy
- Confident analytical skills; can draw insights from financial, customer and portfolio data
- Exceptional communication and influencing skills, written and verbal
ANZ is a leading regional bank with representation in 34 markets spreading across Australia, New Zealand, Asia Pacific, Middle East, Europe and America. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive and are rewarded for excellence.
We’re exploring new and better ways to progress the business with energy and enthusiasm. Backed by a proud and established heritage, we’re focusing on building a bank that our customers love. Connected by integrity and clarity of strategy, there is a real sense of excitement about the future.
If you believe you’ve got the skills and drive to help contribute to ANZ’s success, join us and help build a regional bank.
We connect you to a world of opportunities.
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
When you join ANZ, you'll join a connected community offering a world of opportunities to help you grow your career. Who knows where you might end up? Hear from our staff about their career journey with ANZ: https://www.youtube.com/watch?v=nyUCE1xOvzE
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers .
You may apply for this role by visiting ANZ Careers and search for reference AUS074598.
72% of Australian workers want the opportunity to work flexibly. Hear from ANZ staff about how they take advantage of our range of flexible options, including volunteer and lifestyle leave